FAQs

• Do you sell dogs or cats?
• Petzi does not sell Pets. Also, We do not support illegal breeding or selling of live animal.
• I have ordered wrong product, what should I do?
• You may reach out to us via Web Chat or whatsApp +971 52 689 0300 for prompt assistance.
• I received a damaged Item, what should I do?
• Please contact us with details at info@petzi.ae or alternatively, contact via Web Chat or WhatsApp at +971 52 689 0300
• I am facing difficulty to place my order
• Please contact via Webchat or WhatsApp at +971 52 689 0300 for quick help.
• What is Express Delivery?
• Express delivery is a premium service to deliver your order within 3 hours. We offer express delivery all over Dubai.
• What if my order is delayed?
• Petzi Promised efficient and on-time delivery of orders. However, unforeseen circumstances like extreme weather, logistical issues, or stock availability can cause occasional delays. In such cases, we will work diligently to resolve the situation and provide updates to you. For any query, please reachout to our customer service via WebChat or WhatsApp